RETURNS & EXCHANGES.
Buy with zero hesitation. If the fit, silhouette, or drape isn't exactly right, our 7-day easy exchange guarantee has you covered.
Need a different size or article?
Skip tedious forms. Chat directly with our studio concierge on WhatsApp for an instant doorstep swap.
7-Day Window
7 full days from the date of delivery to try on your garments and request an exchange or return.
Free First Size Swap
Need a different size? Your first exchange is 100% free with no courier or pickup deductions.
Doorstep Pickup
Our courier partners (Delhivery & Bluedart) pick up the parcel directly from your doorstep.
Instant Resolution
Prepaid refunds to original payment source, COD refunds via UPI/NEFT, or instant store credit.
HOW EXCHANGES WORK.
A seamless 4-step reverse fulfillment journey engineered so you never feel stranded.
Initiate Your Request
Reach out via our 1-click WhatsApp concierge or email within 7 days of delivery with your Order ID and preferred replacement size.
Doorstep Reverse Pickup
We schedule a hassle-free reverse pickup from your delivery address within 24–48 hours. No need to print any shipping labels.
Rapid Quality Check
Once received at our studio, our team inspects the article to ensure it is unworn, unwashed, and all original brand tags remain intact.
Dispatch or Payout
Your fresh replacement size is dispatched via express air courier, or your refund/store credit is processed within 24–48 hours.
ELIGIBILITY CHECKLIST.
Because our garments feature heavyweight international fabrics and tailored cuts, we maintain strict hygiene and authenticity standards for returns.
- •Item is unworn, unwashed, and in brand new pristine condition.
- •All original HOCUS CROCUS brand tags, wash tags, and packaging intact.
- •Exchange or return initiated within 7 calendar days of delivery.
- •Free from perfume scents, makeup marks, body odor, or pet hair.
- •Articles showing visible wear, washing, stretching, or alterations.
- •Missing original garment tags or safety seals removed.
- •Requests initiated after the 7-day window has expired.
- •Items specifically marked "Final Archive Sale" or gift cards.
Refund & Payout Timelines
Credited to original source (Card / UPI / NetBanking)
3–5 business banking days
Direct transfer to your Bank Account or UPI ID
24–48 hours after inspection
110% Wallet Balance (Extra 10% on us)
Instant upon pickup verification
RETURNS & EXCHANGES FAQ.
The fastest way is via our dedicated WhatsApp concierge at +91 80888 39247. Simply share your Order ID (found in your confirmation SMS/email) along with the reason and the replacement size you need.
Alternatively, email us at hocuscrocus002@gmail.com and our team will acknowledge and schedule your pickup within 2 business hours.
Have a question not listed here?
Our human client concierge is on standby Monday – Saturday, 10:00 AM to 7:00 PM IST.